When to buy? The timing just got easier with CheapAir’s Price Drop Payback

We often hear from customers that it’s difficult to know when to buy airline tickets. Airlines are constantly raising and lowering air fares, a regular cause of confusion and frustration. For example, it’s usually good practice to buy early, but there are times when doing so will come back to haunt you when the fare actually drops after your purchase. So, how are you really supposed to know when to buy?

CheapAir’s Price Drop Payback

At CheapAir.com we want our customers to know they are getting the absolute best fare they possibly can. Though we can’t stop airlines from constantly changing their fares in order to maximize “yield,” we can help you to breathe a little easier with our recently launched free Price Drop Payback program, now in effect for the remainder of the year.

It’s as simple as this: if the price for the same itinerary goes down any time before your trip, we’ll pay you back the difference in the form of a travel voucher for up to $100 per ticket! We are proud to be the only U.S. travel site who offers this unique buyer protection and we hope this program will arm you with buying confidence.

To take advantage of Price Drop Payback, any time after your purchase go to the My Trips section of our web site to retrieve your itinerary. From there, with one click you can check to see if your fare has gone down. If it has, we’ll issue you a travel credit immediately. You can check your fare every week, every day, or as often as you want. It’s fast and easy and free.

Some restrictions apply, so click here for complete terms and conditions and be sure to let us know if you have any questions.

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40 Comments

  1. So, I bought a ticket on Virgin Ari just on September18th from you. The price dropped $100 on Tuesday. Will you send me a check?

    Sarah J

    • Sarah: To take advantage of our Price Drop Payback just go to the My Trips section of our site and put in your booking number and last name. That will pull up your booking and from there you can click the giant “Check if Your Fare Has Dropped” button. That will verify how much the fare has gone down and, if it has, you will be instantly emailed a credit voucher that you can use on your next booking!

  2. Sounds, to me, like CHEAPAIR is quite confident that no airline’s fares are going to be dropping anytime soon! Still, it’s a great offer and very fair inasmuch as CHEAPAIR is willing to take the risk with its’ customers!

    WAY TO GO, CHEAPAIR!!

    (…Pssst. ..um, guys?…do I get a free ticket for saying that? No? Ohwell, it’s a nice idea anyway!) LOL…this was not a paid solicitation…(honest!)

  3. Can the vouchers from Price Drop Payback be used by anyone…the purchaser or the traveler?

    • Ann: Good question. The PDP vouchers must be redeemed for a ticket in the same name as the original traveler.

  4. Your Terms and Conditions don’t mention “……..with our recently launched free Price Drop Payback program, now in effect for the remainder of the year.” Does that mean if I buy a ticket now for travel next February, it does not apply?

    • Steve: As long as you buy the ticket this year, it doesn’t matter when you travel. So the ticket you mentioned would indeed be eligible. At the end of the year, we’re going to re-evaluate the program. If it proves popular with our customers, we are open to extending it.

  5. Is the PDP apllicable to flights anywhere or US destinations only?
    Thank you for thinking and creating a customer satisfaction program. More power to CHEAPAIR!!!

  6. With all due respect, the onus is on the Customer to investigate any price drop and report it to Cheapair—and I would suspect that does not happen very often.

    Suggestion: From my past experience, I can state that AAA Travel Agents (the midwest region offices I am familiar with) actually checked the travel costs as part of their diligence to the Customer, and refunded the money back to me—without being told to do it—now THAT is Customer Service! It certainly would be great if Cheapair could at least consider that service because it would seem that they have a quicker line to the prices, than we do.

    At any rate, suggestion or not, I would hope that the evaluation data is favorable, and the program be continued in 2012.

    Regards,

    D. Jones

    • Dale, thanks for the feedback. We’ll give you a more candid answer than we probably should.

      The truth is, we wouldn’t be able to afford to do it the way you suggested.

      When we designed the Price Drop Payback program, we started with one rule: this had to be something that we could give customers for free, included with their tickets. We sensed there was very little appetite for higher air fares, no matter what we were offering, so we committed to providing a benefit without any additional increase in ticket prices.

      It is important to understand that when you purchase a ticket from us, almost the entire purchase price is going to the airline. Our cut of an individual ticket is less than $10 — and that is before any of our costs are factored in. The airlines, who take most of the money, will not refund a dime if fares subsequently drop. So all of the money to fund the Price Drop Payback vouchers is coming from our pockets, even though each voucher is more than our profit on the original ticket.

      I don’t doubt that some off-line travel agents will manually monitor air fares for their customers and that is a great service. But those off-line travel agents usually charge pretty high fees for their tickets. With the volume of tickets that we sell each day, to check each one continuously for price drops would be quite an undertaking (and might not endear us to our airline partners who are already quite concerned about excessive queries to their systems). That is not to say that it would be impossible, but it would be beyond the scope of what we could provide automatically, for free with every purchase.

      We know our program is not perfect, but we are proud of the fact that it is a giant leap forward. This is truly a one-of-a-kind program. Airline sites and other booking sites do NOTHING for you when your fare goes down after purchase. We are at least offering some way to receive some protection from these price drops, and we are doing it without charging any more.

      So far, the program does seem very popular and the number of customers receiving Price Drop Payback vouchers has been growing every week. We are strongly considering extending this beyond the end of the year, and making it a permanent feature.

      Thanks again for your input. Good or bad, we love to hear what our customers are thinking so keep it coming!

  7. Does this offer apply to tickets purchased just for travel within the continental 48 states…..or to to other countries as well?

  8. Are you offering this great program in 2013?

    And btw, I loved your response to Dale in Oct 2011 with regards to your services vs. “off-line” retail services. Advantages and disadvantages to both, and thanks for your candid response!

    Donna

    • Hi Donna,

      Yes, Price Drop Payback is still available to all CheapAir.com customers who book on our website.

  9. Hi,
    Just wondering if your will have the “payback” program in 2013.
    If so, can more than one refund voucher be used on the same future purchase? I mean, when I am making a purchase, can I use more than one voucher I received from previous “pay-backs”?
    Thank you,
    Antonie

    • Hi Antonie,

      Yes, Price Drop Payback is still available to all CheapAir.com customers who book on our website. There are some limitations to our Price Drop Payback program. You can read about the terms and conditions here.

  10. When I use the Price Drop Payback Program, will I get up to $100 per ticket or only $100 total? Thanks!

  11. Is it possible to purchase ticket from Price Drop Payback for international flights originating from other counties to the US. I am currently in Malaysia and will be looking to getting a one way ticket back to Richmond, VA before the end of the year.

    Thanks

    • Hi Mei,

      Any customer who purchases a flight on CheapAir.com is automatically enrolled in Price Drop Payback. You can read about all the terms and conditions for Price Drop Payback here: http://www.cheapair.com/pdp-terms.htm Please let us know if you need any assistance with finding flights.

  12. If the price goes down $50 and I get a $50 voucher and then it goes down another $50 for the same ticket, do I get another $50 voucher?

    • Hi Herb,

      Each ticket is only eligible for one Price Drop Payback credit. Once you accept a travel credit, you will not be eligible for additional credits for further price drops on the same itinerary. With any price drop, you will have the option to decline the Price Drop Payback credit and wait for a potentially bigger price drop in the future. You can learn more about Price Drop Payback here: http://www.cheapair.com/pdp-terms.htm

  13. So this Price Drop payback credit is just until the end of 2013?

    • Hi Linda,

      Price Drop Payback credits are valid for one year, beginning one day after the scheduled departure date of the original ticket. So depending on when your credit was issued, that will determine how long your credit will be valid for. You can read all the terms and conditions about Price Drop Payback here: http://www.cheapair.com/pdp-terms.htm and feel free to e-mail us at support@cheapair.com if you need any assistance.

  14. One question… I see that in your Price Drop Payback terms and conditions it says: “Price Drop Payback does not apply to airfares that may be seen on other web sites.” Can you clarify exactly what this means?

    • Hi Alexandra,

      The CheapAir.com Price Drop Payback program allows you to check if the price of your ticket has dropped after you purchase with CheapAir.com. So if you see the same flight on another website that is cheaper, we won’t be able to honor their pricing if its lower. Please let us know if you need any help.

  15. I see a ticket on cheapair for an AA flight for 532. On AA’s website its 481. I would buy from you for the PDP but I was wondering if AA drops their price will it definitely be dropped on your website. In other words, who or what determines if the price is dropped on cheapair?

    • Hi Tami,

      Fares are determined by the airlines. Airlines will sell their flights through GDSs (Global Distribution Systems), so anyone who is authorized and licensed to sell their fares can do so. The prices are usually the same, but can vary at times depending on if an airline is offering a direct booking sale or not. When purchasing flights on CheapAir.com, we search all the airlines to find the lowest prices. We offer our exclusive Price Drop Payback program, where if the price for the same itinerary goes down any time before your trip, we’ll pay you the difference in the form of a travel credit, up to $100 per ticket!

      If you’re able to provide me with your routes and dates, I’d be happy to check fares for you.

      To take advantage of Price Drop Payback, any time after your purchase go to the “My Trips” section of our web site to retrieve your itinerary. From there, with one click we’ll check to see if your fare has gone down. If it has, we’ll issue you a travel credit immediately. You can check your fare every week, every day, or as often as you want. It’s fast and easy. Some restrictions apply, so click here for complete terms and conditions.

      Price Drop Payback is available only for customers of CheapAir.com. It applies automatically to every ticket that we sell. And best of all, it’s totally free!

  16. “….now in effect for the remainder of the year.” Does that means Price Drop Payback was only for 2011 and isn’t offered anymore?

    • Hi Joseph,

      Price Drop Payback has been extended indefinitely. If there are ever any changes to this program, we’ll let everyone know.

  17. Hello,

    have you made the determination of whether the PDP program will be extended into 2014?

    Thanks and happy new year!

    • Joe, Happy New Year to you, too. The feedback we have gotten on our Price Drop Payback program has been overwhelmingly positive. We have no plans to change or discontinue it!

  18. Now that it’s 2014 is the Price Drop Payback still in play?
    The description says it’s in affect through the end of the year but the initial post is from 2011. Just want to make sure before I purchase my ticket through you guys.
    Thanks.

    • Hi Andrew,

      Yes, Price Drop Payback has been extended indefinitely. Please let us know if you need any help with finding flights.

  19. Above it tells me to click here for complete terms. However there is no hyperlink. When do I read the complete terms?

    Some restrictions apply, so click here for complete terms and conditions and be sure to let us know if you have any questions.

  20. Is your Price Drop Payback still available for flights booked in 2014?

    • Hi Carol,

      Yes, Price Drop Payback has been extended indefinitely. All flights booked on CheapAir.com will qualify for Price Drop Payback.

  21. I have been looking at your website and it seems that you don’t do international flights.

    • Hi Anjonel,

      We only sell flights that either depart or return from the United States or Canada to International destinations. (You cannot book an international to international destination on our website.)

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