Within 24 hours of completing your reservation, usually much sooner, you will be sent a confirmation email including your full itinerary and reservation number. If you did not receive your confirmation email, we recommend that you check the "Bulk" or "Spam" folder in your email to ensure that it was not automatically filtered to that folder by your email service. To help insure prompt delivery of your email confirmation please add mail@cheapair.com to your address book.

Additionally, you may want to add CheapAir.com to your “allowed” senders list so that we can send you confirmation emails and information regarding your future departures. Instructions for adding us to this list, if possible, can be given by your email provider. Here are some common solutions:

Yahoo: If an email you wanted in your Inbox happens to land in your Bulk folder, let Yahoo know by opening the message then clicking the "Not Spam" button.

AOL: Use "Mail and Spam Controls" to add us to your "Customer Sender List". You can add our domain of cheapair.com to make sure you receive your confirmation.

If you don't receive your confirmation email, you can also verify your reservations online by logging onto www.CheapAir.com and checking "My Trips". You can also email our support staff at help@cheapair.com and ask us to resend the confirmation email by email or fax and we will be happy to do so.

If you need to change your ticketed flights, such as the dates, destinations, or times, your ticket must be reissued. In most all cases, airlines will charge a fee for exchanging a ticket.

The typical reissue fee charged by the airline is $150 for a domestic ticket, $200 or more for an international ticket. Fees assessed by the airline vary greatly depending on the type of ticket (domestic or international), as well as vary depending on the airline and even the flights and fares available. Furthermore, if the difference in the fare at the time of reissue for your new itinerary is greater than the original airfare, you will be required to pay the difference in addition to the reissue fee.

Please note that CheapAir.com (along with all travel agencies and websites) do not control the fees set by the airline and have no authority to waive them.

Some tickets do not allow any changes, even with a fee. As well, there may be other restrictions that will apply to what may or may not be changed on a ticketed flight. Once again these are restrictions set forth by the airline and we have no authority to waive or modify any details provided by the airline.

Some general rules to keep in mind are:

• Tickets may not be exchanged from one airline to another.

• You cannot change the name on an airline ticket or give the ticket to someone else to use (non-transferrable).

• Tickets usually cannot be exchanged if you did not cancel your itinerary prior to the scheduled departure time of your original flight. This is called a “no show” and the airline considers your ticket to be null and void with no further value for an exchange. (Note: There are some airlines that require itineraries to be canceled 24 hours prior to originally scheduled flight to retain credit)

• If you have already taken a portion of your flight, additional restrictions up to and including no changes permitted may apply.

Changes to tickets cannot be made online. When you are considering a change or ready to make a change, contact our Travel Specialists at 1.800.CHEAPAIR (1.800.243.2724). A fee will be assessed per ticket for this service in addition to any fees assessed by the airline.

Until an exchange is confirmed and processed, all details regarding fees, restrictions, or quotes for differences in fare are not guaranteed and may change at any time without notice.

If you have received a paper ticket(s) and need to make a change, they must be sent to our office before we can confirm a change. We cannot process the exchange until we receive the original ticket.

"Re-confirming" simply means having us review your trip itinerary to confirm that there have been no unannounced schedule changes that may affect your trip. The easiest way to do this is to email help@cheapair.com with your confirmation number and ask us to reconfirm your trip.

We will check with the airline and quickly email you back with your re-confirmation. If there have been any changes that have impacted your itinerary we will contact you and if necessary contact the airline on your behalf to make sure you are taken care of.

If you need an immediate re-confirmation you can also call and speak with a Travel Specialist at 1-800-CHEAP-AIR (1-800-243-2724).

Many airlines now charge fees for checked baggage upon arrival at the airport. These fees are separate from your ticket cost and are due at check-in. Below is a chart listing the major airlines and their applicable fees. Please note, these fees are subject to change and do change frequently. For the most up to the minute information, we suggest you check with the carrier, or click one of the links below.

Note also that the baggage allowance for international travel may be destination specific. Click on the "view policy" link for specific airline policy.  

Please be advised, airlines can also charge fees if the baggage is 'oversized'. Oversized luggage is defined as any bag over 50 lbs. and larger than 62 linear inches (height x length x width).

 

Carry-On Bag

On most airlines passengers are allowed to bring one (1) carry-on bag, plus one (1) additional personal item such as a purse, briefcase or laptop. 
This limit applies to travelers boarding all flights departing from the U.S. airports for both domestic and international destinations.  The maximum size carry-on bag for most airlines is 45 linear inches (the total of the height, width, and depth of the bag.)  Anything larger must be checked.  Check the links below for specific baggage policies.
**Spirit Airlines does charge for Carry-On bags.  Please click the link to their web site listed below for fees.**

 

Checked Baggage Chart

Domestic Trips / International Trips
Fees are per flight unless otherwise noted.

Carrier	Checked 1st bag	Checked 2nd bag	Oversize/ Overweight bag
AirTran View policy	$15	$25	$49–$79
Alaska View policy	$20	$20	$50–$75
American View policy	$25	$35	$50–$150
Continental View policy	$20*	$30*	$50–$150
Delta View policy	$23	$32	$90–$175
Frontier View policy	$20	$30	$75
JetBlue View policy	No fee	$30	$50–$100
Midwest View policy	$20	$30	$75
Northwest View policy	$20*	$30*	$50–$100
Spirit Airlines View policy	$25*	$25*	$50-$150
Sun Country View policy	$20	$30	$75
United View policy	$25*	$35*	$125–$175
US Airways View policy	$25*	$35*	$100–$200
Virgin View policy	$20	$20	$50–$100

International Trips / Domestic Trips

Carrier	Checked 1st bag	Checked 2nd bag	Preferred seat
AeroMexico View policy	No fee	No fee	$100–$200
Air Canada View policy	No fee	$30 CAD	$75–$100
Air France View policy	No fee	No fee	$50–$150
American View policy	No fee	$50	$50–$150
British Air View policy	No fee	No fee	$50–$150
Continental View policy	No fee**	$45**	$50–$150
Delta View policy	No fee**	No fee**	$90–$175
Lufthansa View policy	No fee	No fee	$50–$200
Mexicana View policy	No fee	$40	$50+
Northwest View policy	No fee	$50	$50–$100
United View policy	No fee	$50	$125
US Airways View policy	$20**	$30**	$65–$200

 

*   Airline offers a discount if you pre pay online their web site.
** Airline has different policies based on destination of travel.

Each airline has their own policy regarding unaccompanied minors and we strongly recommend you call and speak with a Travel Specialist at 1-800-CHEAP-AIR (1-800-243-2724) if you are planning to have your child fly alone. This way, while the specialist helps you find the best deal on a ticket, they can also ensure there will be no problems and you are fully aware of the policies held by the airline you select.

To help with your planning there are a few general policies held by nearly all airlines. Plan on arriving at the airport at least 30 minutes to an hour earlier than you normally would, as you will have to fill out an "Unaccompanied Minor" form at the airline counter. You will also be asked to provide the name of the adult who will be meeting your child at the destination and that individual will have to provide identification before they can take your child. Also, keep in mind that many airlines do charge a fee for the Unaccompanied Minor service, which can range from $25 to $100, per direction. These fees are not part of the ticket price and must be paid at the counter before they will issue a boarding pass.

There are also certain flights that unaccompanied minors are simply not allowed to fly on. For example, all airlines prohibit them from flying on the last non-stop or connecting flight of the day. This is another reason we recommend you speak to a Travel Specialist as it is not always obvious if a flight is the final one. More than once we've had customers tell us afterward that a child was booked online to fly on the 5:30pm flight only to be turned away at the counter because the customer was not aware it was the last flight. Our agents can review the airlines entire flight inventory and ensure your child is not on that prohibited flight. Also, some airlines have rules stating that minors can only fly unaccompanied on "non-stop" flights and they can and will deny boarding on a connection flight.

Again, much of this information is general to all airlines but each will have their own specific policy. In addition each airline has their own age limit on what they consider an unaccompanied minor so it is important to check that as well. Most allow children 15 and over to fly without a guardian or adult without being considered an unaccompanied minor but this is also something you will want to confirm before booking travel. If you have any questions please call and speak with a specialist at 1-800-CHEAP-AIR (1-800-243-2724) or if you know the airline you will be booking travel on you can also email us at help@cheapair.com and we will be happy to provide you with all of the information you will need.

This means that we need to discuss with you regarding your credit card authorization, a credit card declined or a schedule change on your flights. Please contact Customer Support as soon as possible so that we can get tyour flight confirmed. You can reach a Customer Service agent by phone at 800-243-2724 or by e-mail at Help@Cheapair.com.

Yes.

We are pleased to offer a cash payment service via Western Union Quick Collect, where you can pay for your ticket(s) in cash at any Western Union location.

For details and instructions, help links will appear on the appropriate pages in the payment process.

We have no problem with the use of third party cards (card holder is buying for someone else) however there may be additional verification necessary. Ensure all billing information entered is correct per the card holder’s account to allow for a smooth process. Most of what we do is behind the scenes, but if there is an issue with the information or card provided, we will try to contact you as soon as possible. We reserve the right to require alternative form of payment if necessary.

If you are in the United States and you would like to pay for your tickets in cash, you can do so using our Quick Collect Service through Western Union. Payment can be made at any of their 3000 locations nationwide. We will provide more detailed instructions when you complete the payment process if you select "Pay Cash at any Western Union Office" as your form of payment. Please note that Western Union will charge a fee for this service.

All fares quoted on this site are in U.S. dollars.

Yes, however there would be an additional fee to split the payment. This is not available to do on the website so you will need to contact our Travel Specialists to set this up for you. Please contact us at 800-243-2724.

• Reasons to Purchase Travel Insurance
• FAQs
• Brief Description of Coverages

If your baggage is delayed for more than 24 hours upon your arrival at your vacation destination, the plans we offer will provide coverage for the purchase of emergency essential items up to $100.

The Insurer will reimburse up to USD100 per day for Reasonable Additional Expenses until travel becomes possible in case the trip is

delayed 12 or more consecutive hours from the original departure time as a result of a cancellation or delay of a regularly scheduled airline flight for one of the Unforeseen events listed below:

Common Carrier delay;

the Insured's or Traveling Companion's lost or stolen passports,

travel documents, or money;

the Insured or Traveling Companion is quarantined

Natural Disaster; or

Injury or Sickness of the Insured or Traveling Companion

Please present your valid driver’s license and major credit card when picking up your rental car. Most companies have a minimum age requirement of 21 years; renters between the ages of 21-25 may encounter additional surcharges.

It may be advisable to bring your insurance card if your insurance agency provides rental car coverage.

Of course, wherever your travels may take you – bring along your email confirmation!

The preferred method of payment is major credit card. Debit cards may be accepted, however, additional processing (such as a credit check) may be required by the car company.

We’ll show you a typical make/model that the car company offers so that you can plan for the number of people and luggage space you need. You’re guaranteed the vehicle class once you make your reservation. You will be assigned to a specific vehicle when you arrive at the rental car agency.

Thinking about an upgrade? These are guaranteed, so your best bet is to reserve the vehicle class (economy, compact, intermediate, standard, full, etc.) that meets your passenger and luggage requirements. Better to have too much room than too little!

When shopping for rental cars, it is very important to compare apples to apples. Unlike some of our competitors, we provide our customers with an estimate of the total rental price for the entire rental period, taking into account the time of day that you will be picking up and dropping off your car. In most cases, rates shown include state and local taxes, in addition to airport fees. We call this an "estimated" rate because those taxes and fees are always subject to change. Note: A handful of vendors do not include tax with their rates. These are primarily car rental companies outside the U.S.A. In these cases, we will clearly display next to the rate the phrase "tax not included". If you do not see that message, you can be confident that the rate you are looking at does include an estimate of all taxes.

To cancel or change a call rental reservation, you can:  

(1) Call the car vendor directly;

(2)E-mail One of Our Representatives;

(3)or call our Customer Support Line at 1-800-CHEAP-AIR (1-800-243-2724).

We’re not just about cheap flights – we’re helping you stretch your travel budget by offering great rates and discounted rooms when you pay in advance!

Our hotel partners are passing along discounted room rates to you - the best value for your money – when your reservation is fully pre-paid at the time of booking.

In the United States, star rankings are a general guide to the luxury and amenenities that a given hotel offers. These rankings are assigned by many different sources, including by the hotels themselves, and there is no nationally recognized system to ensure conformity. Still, star rankings can be useful in giving a general idea of what you can expect from a new hotel.

As a rough guide:

A 1-Star hotel provides a limited range of amenities and services and adheres to a high standard of facility-wide cleanliness.

A 2-Star hotel provides good accommodation and better equipped bedrooms, each with a telephone and attached private bathroom.

A 3-Star hotel has more spacious rooms and adds high-class decorations and furnishings and color TV. It also offers one or more bars or lounges.

A 4-Star hotel is much more comfortable, larger, provides excellent cuisine (table d'hote and a la carte), room service, and other amenities.

A 5-Star hotel offers the most luxurious premises, widest range of guest services, as well as swimming pool and sport and exercise facilities.

Star rankings in Europe are generally assigned by government agencies, based upon price and amenities offered. Again, in general, the more stars a hotel has been given the more luxurious (and expensive) it will be.

Master Card, Visa, American Express, Diners Club or Discover are commonly accepted credit cards among hoteliers. Verify that you have funds available to cover up to the full amount of your reservation including taxes.

Some common payment methods used by hotels include:

a. A credit card is used to hold the room and is charged upon arrival.

b. A deposit of one night (or more) room + taxes is charged by the hotel upon reserving the room; remaining balance due upon arrival.

c. A full pre-payment of the entire reservation is charged upon reserving the room.

Review the hotel “Terms and Conditions” when booking your hotel reservation. This section describes hotel payment, cancellation, and any other rate requirements. This information is also included on your email confirmation itinerary.

Tip: even on pre-paid reservations, make sure present your credit card upon check-in. You hotel will still need a credit card on file for incidentals

We understand that even the best laid out plans can change. We’ve included the hotel cancellation policy online when booking so that you’re fully informed in case a change or cancellation is necessary. Once reserved, you may refer back to this policy shown on the footer of your email confirmation.

Your rate is guaranteed for the date(s) originally booked. Changes to the booking may result in additional charges. All modifications to a booking are subject to the prevailing rate, availability and hotel restrictions, including minimum night stay requirements.

If your plans change, please contact us or the hotel directly to modify or cancel your reservation.

The rate and room category for the hotel you select online will guarantee your bedding type (1 King bed, 2 Double beds, etc.) When your bedding type is guaranteed, you will see the bedding and/or room type confirmed on your “My Trips” page and in your confirmation email.

If a bed type is not listed when booking your hotel and is not included in your “My Trips” and confirmation email, then you have a guaranteed room and rate – however, the specific bedding type will be assigned by the hotel upon check in.

Hotels offer deeply discounted rates for “unspecified” bedding or “ROH” rooms. For these rates, the hotel will accept a bedding preference “on request,” but will not guarantee the room/bedding type until check-in.

Our site is optimized for use with Internet Explorer version 5.x or higher, although we strongly suggest upgrading to version 6.0 if possible.

In addition, we also support Netscape versions 6.2.3 and higher and Mozilla Firefox version 1.0 and higher.

Each browser mentioned above has been tested on Windows, Mac, and Linux platforms.

If you need to update your browser, visit one of the following links:

  Microsoft Internet Explorer
  http://www.microsoft.com/windows/ie/

  Netscape
  http://home.netscape.com/download/index.html

  Mozilla FireFox
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CheapAir.com uses powerful Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards supported by Microsoft Internet Explorer and other popular browsers.

SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone.

Nevertheless, if you do not feel comfortable providing sensitive information on-line, our Travel Specialists will gladly assist you by telephone at 1-800-CHEAP-AIR (1-800-243-2724).