Help
Hotel Reservations
-
Why did I have to pre pay for my hotel?
We’re not just about cheap flights – we’re helping you stretch your travel budget by offering great rates and discounted rooms when you pay in advance!
Our hotel partners are passing along discounted room rates to you - the best value for your money – when your reservation is fully pre-paid at the time of booking.
-
What do hotel star rankings mean?
In the United States, star rankings are a general guide to the luxury and amenenities that a given hotel offers. These rankings are assigned by many different sources, including by the hotels themselves, and there is no nationally recognized system to ensure conformity. Still, star rankings can be useful in giving a general idea of what you can expect from a new hotel.
As a rough guide:
A 1-Star hotel provides a limited range of amenities and services and adheres to a high standard of facility-wide cleanliness.
A 2-Star hotel provides good accommodation and better equipped bedrooms, each with a telephone and attached private bathroom.
A 3-Star hotel has more spacious rooms and adds high-class decorations and furnishings and color TV. It also offers one or more bars or lounges.
A 4-Star hotel is much more comfortable, larger, provides excellent cuisine (table d'hote and a la carte), room service, and other amenities.
A 5-Star hotel offers the most luxurious premises, widest range of guest services, as well as swimming pool and sport and exercise facilities.
Star rankings in Europe are generally assigned by government agencies, based upon price and amenities offered. Again, in general, the more stars a hotel has been given the more luxurious (and expensive) it will be.
-
How do I book a hotel reservation?
Master Card, Visa, American Express, Diners Club or Discover are commonly accepted credit cards among hoteliers. Verify that you have funds available to cover up to the full amount of your reservation including taxes.
Some common payment methods used by hotels include:
a. A credit card is used to hold the room and is charged upon arrival.
b. A deposit of one night (or more) room + taxes is charged by the hotel upon reserving the room; remaining balance due upon arrival.
c. A full pre-payment of the entire reservation is charged upon reserving the room.
Review the hotel “Terms and Conditions” when booking your hotel reservation. This section describes hotel payment, cancellation, and any other rate requirements. This information is also included on your email confirmation itinerary.
Tip: even on pre-paid reservations, make sure present your credit card upon check-in. You hotel will still need a credit card on file for incidentals
-
How can I cancel or modify my reservation after it's confirmed?
We understand that even the best laid out plans can change. We’ve included the hotel cancellation policy online when booking so that you’re fully informed in case a change or cancellation is necessary. Once reserved, you may refer back to this policy shown on the footer of your email confirmation.
Your rate is guaranteed for the date(s) originally booked. Changes to the booking may result in additional charges. All modifications to a booking are subject to the prevailing rate, availability and hotel restrictions, including minimum night stay requirements.
If your plans change, please contact us or the hotel directly to modify or cancel your reservation.
-
Is my bed type guranteed?
The rate and room category for the hotel you select online will guarantee your bedding type (1 King bed, 2 Double beds, etc.) When your bedding type is guaranteed, you will see the bedding and/or room type confirmed on your “My Trips” page and in your confirmation email.
If a bed type is not listed when booking your hotel and is not included in your “My Trips” and confirmation email, then you have a guaranteed room and rate – however, the specific bedding type will be assigned by the hotel upon check in.
Hotels offer deeply discounted rates for “unspecified” bedding or “ROH” rooms. For these rates, the hotel will accept a bedding preference “on request,” but will not guarantee the room/bedding type until check-in.
-
Can I get an AAA or AARP discount?
We’ll always show you the best available rates we can find for you at the time of booking! If you’re a card-carrying member of an association such as AAA or AARP and one of these rates is displayed, you may confirm this rate online or over the phone with one of our professional travel representatives.
As always, take your email confirmation along to present upon check-in along with your association identification card.
-
Special requests?
Some special requests – such as room location (ocean view, high/low floor, away from elevator, etc.) – are based availability and are accommodated at the time of check-in if possible.
Requests for child bedding such as a crib and/or roll-away bed – may be available for an additional fee and are also confirmed upon check in.
-
Frequent Traveler Numbers
We gladly pass along your frequent guest membership number upon booking your hotel reservation.
Some of our deeply discounted hotel rates are offered at such great values, some chains may not accept frequent user memberships. However, the hotel or property can advise you of any frequent traveler programs they support at the time of check-in.