An Open Letter to Our Customers

Dear Travelers,

CheapAir.com enjoys an ongoing open dialogue with our customers that we think is pretty special in this day and age. We keep things as transparent as possible, in an effort to keep lines of communication open and trust at the forefront – and we keep exemplary customer service at the center of our mission to bring you the best travel booking experience in the business.

In the spirit of this transparency, we’d like to make you aware of a credible cyber-threat that we have received that you may get wind of, particularly if you interact with us through our social media channels. This past weekend we received a ransom demand, saying that if we don’t send about $10,000 in Bitcoin we can expect a social media smear campaign, engineered to damage our relationship with our followers and customers.

Specifically, the hackers have threatened to damage us by:

• Posting thousands of negative items on our social media accounts, including negative ratings and replies;

• Posting negative reviews on review sites (like Trustpilot) that consumers use to help make good purchasing decisions and know that the companies they’re buying from are ethical and worthy of trust;

• Destroying SEO rankings by spamming our blog backlinks with negative and profane anchor text in the hopes that we will be banned by Google

Sadly, these kinds of attacks are becoming more common with companies and individuals all over the country and world. We are still evaluating our best course of action and reaching out to the affected platforms for guidance. But paying these cyber thugs is not an option being considered. We are letting you know about this in advance so, should you see unusual social media activity or negative posts on any of our accounts, you’ll have gotten the full picture of what’s going on.

We’ll keep you updated as needed but, rest assured, regardless of what you see on social media, it will be business as usual here. That includes doing everything we can to make it easier to plan trips, and to be here for you if you need any help along the way.

As always, we thank you for your continued support.

The CheapAir.com Social Media Team

7 Comments

    1. Hi August,

      If you booked your flight with CheapAir.com and found it cheaper after, you can pull up your reservation on CheapAir.com and check our “Price Drop Payback” to see if you qualify. You can read more information about Price Drop Payback here: https://www.cheapair.com/pdp-terms.htm. You can also call us at 1-800-243-2724 if you need any assistance or have any questions about Price Drop Payback.

  1. cheapair is a ripoff as far as being transperant. i bought the insurance thinking i would not have to worry if my travel plans changed. Well now i have to go to a 3rd party insurance company to refund my money paid for my ticket that was bought 3 months in advance. and will only get a refund if the airlines NOT cheap air wants to refund the ticket price

    1. Hi Glenda, Are you sure your booking was with us? I couldn’t find you with the windstream email address. If your booking number doesn’t begin with a #18 or #19 and have 10 numbers total, you may not have purchased with us. Can you check? If your booking was with us, I can look into this for you. You can email me directly at shannonm,@cheapair.com

  2. Hi, I want to book a vacation package (flight, hotel and possibly car). I would prefer a payment plan. Do you offer these? I thought I searched for this before and I did see options for vacations and payment plans, but I am not sure if was Cheap O Air or, CheapAir. I used CheapAir to book a flight to Myrtle Beach last July. I have credits and I was happy with your services. I would very much like to book a flight, hotel and car via payment plans. Could you direct me to the right place? I could not find any link to “vacation packages” on your site.

  3. When you can give the Speaker of the House a free travel, she has plenty of tax money paid to her, you should give War Veterans free flight, we fought in a war, she is costing our Country plenty by giving benefits to illegials and non working welfare.

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