Domestic Airline Coronavirus Change and Cancellation Policies

Individual airline policies are up-to-date as of 3/14/20. We will keep this page updated, but please reach out to a CheapAir.com Travel Advisor for up-to-the-minute information. The situation is rapidly changing.

airplane taking off

Alaska Airlines

Changes and cancellations without fees for:

Existing tickets purchased on or before February 26, 2020 for travel through April 30, 2020

New tickets purchased between February 27, 2020 and March 31, 2020

American Airlines

Changes and cancellations without fees for:

Existing tickets purchased before March 1, 2020 for travel through April 30, 2020. Tickets must be reissued and travel started before December 31, 2020.

New tickets purchased between March 1, 2020 and March 31, 2020.

Delta Airlines

Changes and cancellations without fees for:

Existing tickets purchased on or before March 9, 2020 for travel through April 30, 2020. Tickets must be reissued and travel must begin by December 31, 2020.

New tickets purchased between March 1, 2020 and March 31, 2020 for travel until February 25, 2021.

Frontier Airlines

Changes and cancellations without fees for:

Existing tickets purchased before March 10, 2020 for travel through April 30,2020.

New tickets purchased between March 10, 2020 and March 31, 2020 for travel through November 9, 2020 if you make changes more than 60 days before departure.

Hawaiian Airlines

Changes and cancellations without fees for:

Existing tickets purchased before March 9, 2020 for travel through April 30, 2020.

New tickets purchased between March 1, 2020 and March 31, 2020.

JetBlue Airlines

Changes and cancellations without fees for:

Travel dates of March 10, 2020 to April 30, 2020 regardless of booking date.

Tickets for travel before June 1, 2020 may be exchanged if they were purchased after February 27, 2020.

New tickets purchased between March 6, 2020 and March 31, 2020 for flights before September 8, 2020. New flights must be completed by October 24, 2020.

Southwest Airlines

Southwest already had most liberal change and cancellation policy prior to Covid-19 concerns. Changes must be made 10 minutes prior to flight time to rebook or refunded into travel credit without penalty. Travel funds are good for one year and must be used by person whose name is on ticket. Fare difference must be paid on all re-booked tickets.

Spirit Airlines

Change and cancellation policy is not date specific. They offer a one-time fee-free change or cancellation. Fare difference must be paid on all re-booked tickets. Canceled tickets are issued as a flight credit, valid for six months. You must book within six months, but have 9-12 months to use it (based on Spirit’s posted schedule).

United Airlines

Changes and cancellations without fees for:

Existing tickets purchased before March 3, 2020 for travel through April 30, 2020 (until December 31, 2020 or a year from the original ticket issue date, whichever is earlier).

New tickets purchased between March 3, 2020 and March 31, 2020 through end of published schedule.

Ways to reach us:

Phone: 1-800-CHEAPAIR
Email: help@cheapair.com
Social Media: Twitter @CheapAir

As mentioned prior, we will keep this page updated, but please reach out to a CheapAir.com Travel Advisor for up-to-the-minute information. The situation is rapidly changing. Page information valid as of March 14, 2020.

 

48 Comments

  1. Hi, I bought 4 tickets to Ecuador, on September 9 2020. I’m using Copa airlines, what are the term of free cancellation. A country like Peru is not letting passengers leave that country, I’m afraid that can happen to us in Ecuador. thanks.

    1. Hi Guillermo, I understand your concern. As of now Copa only has a waiver through the beginning of June. We recommend monitoring the situation and checking back closer to departure. If you booked with us you can email help@CheapAir.com with your 10 digit booking number that begins with 19xxxxxxxx or 20xxxxxxxx. Thank you

  2. What about international travel with British airways? Any help you could provide would be appreciated. We are scheduled to fly out May 25th

    1. Hi Brittney, British Airways does have a flexible waiver for travel through the end of May. If you booked with us contact us at help@Cheapair.com with your 10 digit booking number that starts with 19xxxxxxxx or 20xxxxxxx. We recommend waiting until closer to departure to contact us or the airline to make changes as your travel is not for a couple of months. Thanks

      1. I’m still waiting on my refund for 2 tickets that I purchase back in February 2nd 2020. can you please kindly refund 100% of my payment to my C.C. this cancellation was because of the Pandemic Corona Virus it was against my will and I should get full refund in my two flights . Confirmation # 66702502; 66702382 I have been calling with out any luck to my request.

        1. Hi Luz, Those booking numbers do not belong to our company. Ours are 10-digits long and begin with a 2. It looks like you booked with a similarly named company that is not us, the original, CheapAir.com. Please look over your confirmation closely for a different spelling and contact your booking source accordingly. Best of luck in resolving your issue.

  3. I am booked for Mach 22 returning from USA flight AC 780 from San Francisco to YUL. purchased November 27 2019, booking referenceTEQ754. Due to the present circumstances and the Canadian government warning and advice to return to Canada as soon as possible I decided to come home and bought a ticket with Air Canada . I did try to contact your company but after hours of being on hold It seemed it was my best choice to travel back home while I still had a chance.
    My question is , What is the status of my booking? Please let me know , I appreciate your attention.

    1. Hi Graciela. Do you have your 10-digit booking number? This is the number we would have sent you at the time of your booking. It would start with #20xxxxxxxx.

  4. I purchased tickets to fly American Airlines for a trip to NC on Oct. 26, 2019. My flight dates are March 23rd and March 28th but due to COVID and the recommendations to cancel trips I would like to cancel those flights. I just went to American Airlines to cancel my flights but their site said I have to go through you since I booked it with you – but I don’t see anywhere in my confirmation or “My Trips” where I can cancel. Can you please advise me on the best way to cancel? Thank you!

        1. Hi Roselia, I’m sorry, but the booking number you gave, is not ours. Our booking numbers are 10 digits long and begin with 19xxxxxxxx or 20xxxxxxxx. I think you booked with a different company, that might have an O in the middle of their name. No O in our name. Please contact them or the airline directly for assistance. Best of luck.

      1. I understand that we still need to perfect all of our critical protocols.
        I booked through CheapOair an Air Canada to Van. May 12 fly Ft. 101 departing @ 7am, May 12 th.
        My return flt 933, @ 11pm via Air Transat. We recommend that avoiding rest and get lots of down time!
        The Cheapoair company that set the arrangements but have not been able to get through nor have I been called back with information. I am getting desperate.

        1. Hi Mary, I am sorry to hear you are having trouble getting a hold of CheapOair. We are CheapAir.com and not affiliated with them so we are unable to assist with your booking. You can always try and contact Air Canada directly for assistance.

  5. I purchased a ticket on March 10,2020 to fly United airlines
    How can I cancel and get refunded
    Do to the flight risk cause of the Corona virus

    1. Hi Arasely, If you booked with us please contact us at help@CheapAir.com with your 10 digit booking number that begins with 19xxxxxxxx or 20xxxxxxxx for assistance with changes or cancelation. You can also try contacting the airline directly. We recommend calling about a week before your scheduled trip as help desks are prioritizing the most urgent travel first. Thank you

  6. Who do I call Cheapair or Spirit to get a refund or to make different air travel later on Your website doesn’t give any information on this

    1. Hi Floyd, I can’t locate you in our system. If you booked with us email our travel advisors at Help@CheapAir.com with your 10 digit booking number that begins with 19xxxxxxxx or 20xxxxxxxx and they can advise you. Either the airline or your travel agent should be able to make a change or cancel your reservation. However, we do recommend waiting until a week to 72 hours before your departure as airlines are prioritizing those with scheduled travel this week. Thank you

  7. I cancelled the flight from LAX to MYR , March 21 to March 28 because of the COVID-19
    I bought Insurance and seats too for round trip.
    How can I get my refund or voucher , wha do I need to do
    Booking number 66267708..
    Please advise,

    Miriam Martinez

    1. Hi Miriam, That is not our booking number, ours are 10 digits long and begin with 19xxxxxxxx or 20xxxxxxxx. I think you booked with another travel company that has an O in their name. Please take a close look at your confirmation and contact your travel agency or the airline directly Thank you

  8. I booked 2 air to Orlando with car rental for April 16 return on the 27
    Booking # 66704328
    Charlotte and Susan Griffith
    Need to cancel reservations with a refund
    Please advise

    1. Hi Charlotte, That isn’t our booking number, ours are 10 digits long. I believe you booked with a different, similarly named travel company. We cannot access their bookings. Please reach out to your travel agency or the airline for assistance. Thanks

    1. hi my name is jose gutierrez
      my booking #67914099
      aeromexico flight#187
      i need to get cancel my trip how can i get my refund

      1. Hi Jose, It looks like you reached out to the wrong company because that is not our booking number. Ours are 10-digits long. I think you booked with a competitor that has an O in their name. Please reach out to them for assistance on that booking. Thank you.

  9. ALERT…Today is 5/8/2020 Friday: My agency booked 12 FIT reservations HNL-SEA outbound on June 5 w/Alaska Flt #0896; return on 6/14 w/HA Flt #21. Our booked cruise for June sailing has been completely cancelled/suspended up to end of June by the cruise line due to CDC proclamation based on COVID19. We also have a state “Stay-at-Home” proclamation currently in effect and high risk elders within the group. All 12 clients request refund on their reservations. Please contact me IMMEDIATELY for booking numbers to process refund cancellation request.

    1. Hi Marlene, if you booked with us, please email help@CheapAir.com with your 10-digit booking numbers (our booking numbers start with 19 or 20xxxxxxxx). Our travel advisors will get back to you with your cancellation options. Thank you.

  10. Is anyone ever going to answer the phone at cheap o air???? Been trying for weeks with no answer or response….I feel completely ripped off…turkish airlines cancelled all flights….I have gotten no refund or even a response from cheap o air…seems you are quick to charge ME a cancellation fee….do I need to file a lawsuit????

    1. Hi Brian, I think you are commenting on the wrong company, we do not have an O in our name nor are we charging cancellation fees. We are CheapAir.com, (without the O). If you booked with us, please email help@CheapAir.com with your 10 digit booking number that starts with 19xxxxxxxx or 20xxxxxxxx. One of our travel advisors will go over your options.

  11. Cheap Air Booking #66551993 American Airlines #HIMCWZ
    Joseph Klee traveling June 4, 2020 CMH to DFW June 7 DFW to CMH
    Event has been cancelled due to virus. I would like to cancel reservations. I have been trying by phone for over six weeks, hope this works. Please advise.

    1. Hi Joseph, Sorry but that booking number isn’t ours, our booking numbers are 10-digits long and begin with 1 or 2. I think you are confusing us with a different, similarly named travel company. (We have no O in our name.) Please reach out directly to them for help. Best of luck.

  12. #64422505, Need to extend my re/booking for another year if possible. my wife has a Auto immune Disease which would compromise her health and possibly her life. The way the Covid -19 virus is still out there and cases going up again several states.

    1. Hi Clifford, unfortunately, the booking number you shared is not ours. We believe you booked with a similarly named competitor. We are the original CheapAir.com and think where you booked has an O in their name. Please reach out to your booking agency or the airline. Best of luck with your request.

  13. Our booking number was: 66529462 departing July 8th on Frontier flight 623. We were also told if the flight was canceled we could get our money back. If not we need to rebook.

    1. Hi Thomas, that isn’t our booking number. It looks like you booked with a similarly named company and unfortunately, we cannot view or assist with bookings made outside of our system. Please contact the other company or Frontier directly for assistance.

  14. Can anyone help at Cheap Air? I can’t even find my booking number. Booking number 66529462 Frontier Airlines, July 8th from Detroit to Denver. We had to cancel due to the wedding we were going attend was cancelled. We spoke to Max and was told we can’t get our money back but can rebook. 9:00 a.m. We are concerned because the number we called to speak with him is no longer accepting calls 646-738-4943. Can anyone help?

    1. Hi Thomas, that booking number is not ours, nor do we have a travel advisor named Max. Also, that isn’t one of our phone numbers. We think you booked with another similarly named company that has an “O” in their name. We are the original CheapAir.com. If you still think you booked with us please email help@CheapAir.com and provide the name and email address used at booking. Thank you

  15. I need to cancel my flight to Washington D.C. FOR June 25 THRU 28 CONFORMATION# 65562259 Southwest airline could please advise.

    1. Hi Denise, that doesn’t seem to be our booking number. We think you booked with a competitor of ours. If you still think you booked with us, please email help@CheapAir.com with your 10-digit booking number that begins with a 19 or 20. Thanks

  16. I have been calling for a couple of weeks now to see if I can change my flight. I became sick and missed work due to Covid-19 and can no longer take the vacation. I would like to see if I have the opportunity to change my flight without losing the money I already paid. I was scheduled to fly American Airlines flight 490321 to Colorado on July 27, going back to Philadelphia on 8/5 flight 1193321 also on American Airlines.

    1. Hi Donna, we are sorry you became ill and hope for a speedy recovery. Most airlines are offering flexible changes under the circumstances. The best way to reach us is via email at help@CheapAir.com, please include your 10-digit booking number (begins with 19 or 20). Thank you

  17. Never again I use cheap air. I decided to try today after missing a flight. I purchased ticket from Columbus oh to key west and it said flight 3:30 to 9:30 approximately. Once I submitted payment it was 30 hours and 9:30 pm following day in key west. I called within two hours. Started calling immediately to have it cancelled and was told airline. American Airlines did not allow refund within 2 hours. However American Airlines said yes they would. I am devastated. As hard as things are right now this loss hurts.

    1. Hi Kelly, as noted in your other comment, your booking number does NOT belong to our company. It looks like you booked with a similarly named travel company. Please reach out to your booking source. Thank you.

  18. 68448372 is the booking number. If I can appeal to some nice wonderful caring person I’d be grateful if you can help.

    1. Hi Kelly, you reached the wrong company. That is NOt our booking number. It looks like you booked with a similarly named competitor. We are the original CheapAir.com, but I think you booked with a company that has an O in their name. Sorry, we cannot help, please reach out directly to your booking source or the airline. Thank you

  19. I need to cancel my flight to florida, i email and call but no respond, i did bought insurance for it. please help. booking # 68427294

    1. Hi Tung, that is not our booking number. Ours are 10-digits long and begin with 20 or 19. I believe you booked with a competitor. We are the original CheapAir.com, where you booked may have an “O” in the name. Please reach out to your booking source for assistance. Thank you.

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