Dear Traveler,

Today all of us are grappling with uncertainty and confusion and our hearts bleed for those who have already been directly affected. News that was once unimaginable comes at us so fast that each yesterday seems like a lifetime ago.

flatten the curve covid 19

For those of you who previously made travel plans that are now impacted, we’re here to help. Airline policies are changing by the day, but our team can help you navigate them and give you the best options for canceling or rescheduling.

If I can be honest, a week ago I was rolling my eyes at the fistfights in Walmart over toilet paper wondering why everyone has to get so hysterical. But as I read more, I realized that the smartest voices out there were all saying the same thing. The speed at which this virus spreads makes it a unique danger in ways that are difficult to even imagine. I have woken up to the reality and to the responsibility we all face and I have become a #flattenthecurve evangelist. On Wednesday, for the safety of our team, their families, and our communities, we shut down our physical offices.

I believe in the power of travel. In a world that is increasingly becoming screen-to-screen, in-person interactions can touch, inspire, and enrich us in ways that digital exchanges cannot. The fact that we at CheapAir spend our days making it easier for people to come together in person is something I’m really proud of.

But there’s also no denying that, in the present crisis, travel — even domestic travel — is exacerbating the problem. Because you can be infected and contagious before you are symptomatic, moving from place to place right now risks unknowingly carrying the virus from one part of the country to another. While the eventual spread is inevitable, it is critical that each of us does our part to slow that spread as much as possible — to flatten the growth curve — so our health care systems don’t become overwhelmed.

And so I am going to say something I never thought I’d say:

Don’t travel.

Unless you really need to, stay home. Saying you’re young and healthy and not high risk misses the point. You could still be an unwitting conduit that carries the virus to someone who isn’t so fortunate. So please don’t go. If you want to book something, plan a trip for the summer or fall. There are some great deals, and we can sure use the business! But for the short-term, stay put.

Winston Churchill said once that Americans always do the right thing — as soon as we’ve exhausted all the alternatives. We can be pretty petty and we often lose sight of what’s most important. But I still believe that when circumstances demand urgency like they do now, we can buck up, come together, and do what needs to be done.

This will pass. There will be a day when we can live our lives again, including travel. When that happens, CheapAir will be here for you, doing whatever we can to make it easier and more affordable to get you wherever you’re going. Until then, though, let’s all focus on what matters most.

Please stay safe, everyone.

Jeff's signature

Jeff Klee
Co-Founder & CEO


  1. Jennifer Sims

    Thank you! Very grateful and pleased to read this! Backbone.

    Reply ·
  2. Amy Perkins

    We have booked our flights on May 30-June 5 to Alaska. If the CDC and/or WHO say not to travel at that time, will we be able to get our money back. I purchased the Travel Guard insurance when I booked the flights, but have not received anything from them. We really don’t want to have to cancel our trip for our 30th wedding anniversary. I don’t know what to do at this time. Wait?? Please help!

    Reply ·
  3. Adam Green

    Hi, because of the Coronavirus situation we need to reschedule our booking that was planned for this Friday. Booking# 65072051

    My number is +18053042701


    Reply ·
    • cheapair

      Hi Adam, Please accept our apologies but this does not look like a CheapAir booking number. It may be you booked with one of our competitors. Our booking numbers are 10-digits long and begin with #20xxxxxxxx. Please let us know if we can help you with future travel plans.

      Reply ·
  4. Audrie marcus

    How can I get a refund for my flights on – April 2 from London to lax on virgin airlines. ??? I have two flights booked.
    Audrie Marcus April 2-April 19
    Danielle Marcus April 2-may2
    Please refund ASAP.

    Reply ·
    • cheapair

      Hi Audrie, I don’t see a booking under your name for those dates. We often get confused with similarly named travel companies, for example, we have no O in our name. If you have your 10 digit booking number that starts with 19xxxxxxx or 20xxxxxxxx please email or contact the airline directly for assistance.

      Reply ·

    My conference in Seattle in July 2020 has been cancelled. I purchased an airline ticket via CheapAir. I called CheapAir to see if I could get a refund and was told no and if I cancel the ticket I would be penalized $200. Unfortunately, the insurance I purchased does not cover pandemic.

    Reply ·
    • cheapair

      Hi Joanne, as of now most airline waivers only cover travel through the end of May. We recommend you call closer to departure to see if the airline policy changes and you become eligible for a free change or refund.

      Reply ·
  6. Tita padilla

    Thanks CEO Jeff for the wonderful messages
    Likewise as of the moment in the Philippines was a very surprising LOCKDOWN
    I am hoping to get a decent REFUND to help out my young grandson with Food necessities etc.,
    And of course your truly being humanitarian at this time of our Comvid19 attack its only you who can Change the LAWS of no Refund
    I am hoping for a great result on my request,

    Tita Padilla
    Booking number

    Reply ·
    • cheapair

      Hi Tita, Thank you for the kind words. That booking number does not look like one of our tickets. ur booking numbers are 10-digits and begin with #20xxxxxxxx. It may be you booked with one of our competitors. We are CheapAir. There is also a CheapOAir.

      Reply ·
  7. cheapair

    Deana, Have you tried reaching out via email? Send an email to Make sure you include your 10-digit booking number (it should begin with #20 XXXXXXXX.

    Reply ·
  8. cheapair

    Hi Lillian. I’m so sorry to hear of your troubles. As you can imagine, we’ve been swamped with change and cancellation requests and we are doing our best to get to every one. Do you have your 10-digit booking number handy? It should start with #20xxxxxxxx.

    Reply ·
  9. cheapair

    Hi Ava. This doesn’t sound like our team at all. Can you share your 10-digit booking number with me? It should start with a #20xxxxxxxx.

    Reply ·
  10. Jennie Kay

    Thank you. THIS. This is responsible communication and leadership. Appreciate you sharing your own process and path in this experience. Wishing you and your team the best in all process and safety.

    Reply ·
  11. Charlene Walton

    I am at a total loss as to what to do here. The travel tour company canceled our trip to London in June. I have no idea what to do at this point? I have read everything you have online and not being a seasoned flyer I am very confused. Advice in very much needed here.

    Reply ·
    • cheapair

      Hello Charlene,

      We understand these are a confusing and stressful time for even the most seasoned travelers. Travel companies that cancel bookings are either rebooking, offering refunds or credits for future travel. You will want to contact the tour company you booked your trip with to see how they are handling the cancellation. If you purchased airfare and hotel rooms outside of what the tour company booked for you, you will want to also contact them to see what options they have for cancelation.

      Everyone is going through this so you are not alone. You may not be able to get a refund but you should have no problem rebooking your trip for no additional fees or penalties.

      Best of luck and thank you for your question.

      Reply ·
  12. Carlos

    where is my Refund??????
    Booking# 63457213 ASAP.
    The travel canceled our trip to London , Spain in June 2020 due the pandemic.
    We have been talking to customer services, to cheapoair, to British Airways , for the refunds, for the last 10 months, and British says is the responsibility to cheapoair for the refund and cheapoair says is British.
    at the end no one is responsible and the money has been stolen. people have not been able to travel due the pandemic. This has been ridiculous & disrespectful with the client.

    Reply ·
    • cheapair

      Hi Carlos, That doesn’t look like our booking number. We are CheapAir, without the O. CheapO air is a different company I am sorry for the problem you are running into but we do not have access to their bookings. Thank you.

      Reply ·

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