What to do if you want to cancel your flight due to coronavirus (COVID-19)

Due to the unprecedented flight changes and cancellations right now due to COVID-19, if your flight is more than 72 hours from departure please wait until your flight is closer so we can prioritize those with immediate needs.

hand in front of flight board holding phone with canceled flight

Given the circumstances, many people who booked trips for March, April, or beyond want to cancel right now. Unfortunately, this process isn’t as easy or straightforward as it should be. Airlines and online travel agencies are inundated with requests and sometimes impossible to reach. At CheapAir, we have been unable to keep up and we know that for some of you that is making an already stressful situation worse.

If you have a ticket to cancel, please know that, while each airline has a slightly different policy, most airlines are not providing refunds on tickets. Instead, for trips scheduled between now and the end of May, they will waive standard change penalties. This means you can cancel your ticket and you will receive a credit toward a future trip. We know this isn’t ideal for people in the face of so much uncertainty. But for now, the airlines are holding firm and our hands are tied.

There is, however, one important loophole that we can help many of our customers take advantage of. Airlines are dramatically cutting their schedules right now. If your flight is canceled, and the airline is not able to rebook you on another similar flight, you usually can get a refund.

This is key. If you are not scheduled to fly right away, it’s best to wait before your contact us — for two reasons. First, it helps us manage the more urgent calls from travelers who are departing soon and who need the help immediately. But second, the longer you wait the more likely the airline is to cancel your flight, which means you would be eligible for a refund instead of a credit.

Bottom line, if your flight is leaving before April 5, please do not contact us until you are within 72 hours of your scheduled departure. We have to prioritize the imminent departures first.

If you are scheduled to depart after April 5th, please wait until you are within 14 days.

We’re working frantically to respond to every customer and to streamline our processes so we can deliver the best help and the best advice possible. Eventually, this will pass and there will come a day when we are able to live our lives again, including travel. We want to earn your confidence for whenever that time comes. In the meantime, we don’t want to lose sight of what’s most important — the safety of our customers, our team members, and our communities.

Please stay safe.

**A CheapAir.com booking consists of 10-digits and generally begins with a number 1 or 2 (#1xxxxxxxxx or #2xxxxxxxxx_). If you have a booking number that looks different (for example, is 8 digits long and begins with a 6), please look carefully at your confirmation as your booking may be with another company, and not CheapAir.com.**

94 Comments

  1. I am due to fly out Friday, March 27 and received an email that my flight was cancelled. I need to reschedule a flight home ASAP. I can’t get anyone by phone. How are we able to change the flight to get on another flight either before or on Friday.

    1. Hi Lillian, if you booked with us please email help@CheapAir.com with your 10 digit booking number that begins with 19xxxxxxxx or 20xxxxxxxx or you can contact the airline directly. I can’t find a current booking under your name and we often get confused with other similarly named companies. Kind Regards.

        1. That’s correct, Greg. Our booking numbers are 10-digits long and begin with 20xxxxxxxx or 19xxxxxxxx. Can you share your full name so I can just double-check our system?

      1. Matthew, Can you share your 10-digit booking number with us? It should look like this #20xxxxxxxx or #19xxxxxxxx (if you booked in 2019).

  2. cancel flight # 67610043
    Due to notification from airline that there has been a schedule change!
    Please cancel flight for Raymond Roy & Cecil Zimmer

    1. Hi Ray, Unfortunately, that is not our booking number. I think you booked with another company that has an O in their name. We have no O in our name and our booking numbers are 10 digits long. Since we are different companies we do not have access to your booking to assist. Please contact your travel agency or the airline directly for assistance. Kind regards

      1. Hi I am trying to reschedule my flight but can’t seem to get ahold of anyone so I can use my credit. I am trying to travel in September. My booking number is 2011605585 can you please advise as to how I can go about this! Thank you so much

  3. US citizen needs to get home- Need attention Tuesday March 24 2020 depart Bali Indonesia DPS to Las Vegas through Taipei which has been closed please help me.

  4. I have been trying to get in contact with you as per your instructions above. NO answer from your phone center, just a message to go online. Well here I am online and am now being told to phone. Regardless, I just want confirmation that my southbound Sunwing Flight 452 Ref #67245753 to Punta CAna March 30/20 will be credited back to me so I can re-book once this ordeal is over. Thank you. I appreciate you are very busy serving customers. I await your response. Perry

    1. Dear Perry, I am sorry for your experience but that is not our booking number. I believe you booked with CheapOair, no O in our name and our booking numbers are 10 digits long beginning with 19/20xxxxxxxx. Unfortunately, you will need to contact your travel agent or the airline directly as we do not have access to their bookings. Best of luck.

    1. Hi Curt, If you booked with us please email help@CheapAir.com with your 10 digit booking number that begins with 19xxxxxxxx or 20xxxxxxxx. You can also try to cancel directly with the airline. We do recommend you call closer to departure as help desks are prioritizing those scheduled to travel this week. Thank you.

  5. my booking #63873571
    i have the flight on March 25, i.dont have any information about the flight, I am calling and I can’t get in touch with anyone. my flight was changed , but i don’t know to which day

    1. Hi Ashot, Unfortunately, that isn’t our booking number, ours are 10 digits long. I think you booked with another travel agency with an O in their name. Please contact your travel agency or the airline directly for assistance. Best of luck.

    1. Hi Katherine, If you booked with us please email us at help@CheapAir.com with your 10 digit booking number that should begin with 19xxxxxxxx or 20xxxxxxxx. You can also try contacting the airline directly for assistance. Thank you.

  6. Hi Allen, Those are not our booking numbers, I think you booked with another company that has an O in their name. We have no O in our name and our booking numbers are 10 digits long. Since we are different companies we do not have access to your booking to assist. Please contact your travel agency or the airline directly for assistance.

  7. Iam due to fly out Friday March 27 and returning April 30 my booking ref.Q5AZGE MIAMI TO LIMA PERU and received an email that my flight was canceled .I can get anyone by phone.How are we able to refund my money or change the flight.My cell phone is 786444xxxx.Thank you

    1. Hi Oscar, I cannot pull up a booking in our system with that airline locator or your name. I think you may have contacted the wrong travel company. We often get confused with similarly named competitors. Please take a close look at your email confirmation and contact your travel agency or the airline for assistance. If you still think you booked with us, please email help@CheapAir.com with your 10 digit booking number. Best of luck.

  8. Hi there, I purchased a flight for a gentleman but the work he was supposed to do for me is cancelled. He was coming from Canada. Does he have to contact you to get credit for his flight or can I do this since I purchased the ticket?

    1. Hi Gabe, You or the gentleman can contact us at help@CheapAir.com with the 10 digit booking number or the name of the passenger and we can go over your options. We are now handling scheduled March flights. Thank you

    1. Hi Bobby, You reached a different travel company, that isn’t our booking number. I think you booked with a competitor that has an O in their name. Our booking numbers are 10 digits long and begin with 19 or 20xxxxxxxx. Please reach out to them or the airline for assistance. Thank you

  9. I have a schedule to flight this march 28 to from Canada going to Detroit Michigan but its cancelled due to the situation I need to change the ticket can I re book my flight? my booking no is #1950272300

    1. Hi Marian, Can you please reach out to customer support at help@cheapair.com with that 10 digit booking number? Right now our customer support team is very busy handling requests from people who need to cancel flights that are for March and early April.

    1. Hi Dennis, we are a different company, no O in our name. You have to reach out to your travel agency or the airline to see if you are eligible for a refund or free change. Thank you

  10. I have emailed many messages to feedback@cheapoair.com, I have 3 bookings, its really a mess.
    no response, Its going on 4 days now. I tried to call and after waiting an hour on hold I get disconnected.. I tried 5 times….. Can someone call me or email back. you have my booking numbers from my emails

    1. Hi Heidi, we are a different company, no O in our name. We often get confused but are not related. If you believe you booked with us email help@CheapAir.com with your 10 digit booking number that begins with 19xxxxxxxx or 20xxxxxxxx. We are currently prioritizing bookings with March travel dates and are asking those with later travel dates to contact us closer to their departure.

  11. Cancel my flight please can not reach anybody I want to cancel my flight please #66614247 I also need a refund

    1. Hi Serafin, That is not our booking number. Our booking numbers are 10 digits long. You will need to reach out to your travel agency or the airline for assistance. Best of luck

    1. Hi Jose Luis, You will need to reach out to your travel agency or the airline for assistance. The booking number you provided is not ours, our booking numbers are 10 digits long and start with 19/20xxxxxxxx. You may have booked with a similarly named competitor. Best of luck!

  12. I have a credit that is expiring on April 29, 2020. I wanted to use it on 4/10/2020 but it’s no longer possible. Please I need an answer because I really don’t want to lose my credit. My fly cost me a lot. Thank you for your consideration.

    1. Hi Mispa, I can’t locate a booking in our system under your name. if you booked with us reach out to help@CheapAir.com with your 10 digit booking number that starts with 19xxxxxxxx or 20xxxxxxxx and our travel advisors can go over your options. Thank you

  13. My booking no is 66392151. If this is not yours, how come I keep getting my booking details from ChespOAir. Also, who should we call for this?

    1. Hi Cecile, we are simply CheapAir, without the “O”. It sounds like you booked with a completely different company and you need to reach out to them or the airline for assistance. Our booking numbers are 10 digits long and begin with 19xxxxxxxx or 20xxxxxxxx. If you have a booking like this you can email help@CheapAir.com for assistance.

  14. Hi, We have a flight to Madrid on Aeromexico on May 12,2020. My husband is undergoing chemo for stage 4 Cancer so unable to travel during the COVID-19 quarantine. How do I cancel our trip? I did purchase travel insurance through your website. However they aren’t answering calls at this time. Thank you

    1. Hi Lori, Do you have your 10-digit booking number (it should begin with a 20xxxxxxxx or 19xxxxxxxx). I know the customer support team is prioritizing the cancellations that are within 72 hours at the moment because of the volume of the changes, but I will look into this for you.

  15. Why do you give a web-site to do cancelations and changes? and when we try to go in it. it does not work? I need to make changes?

    1. Hi Eliseo, Can you share your booking reference number with me? It should start with a #20 or #19 and be 10-digits long. You can also reach out to us via email at help@cheapair.com. We are prioritizing travelers who are departing within the next 72 hours, because of the high volume of passengers seeking cancellation or changes.

  16. I keep trying to cancel my flight which is scheduled for tomorrow morning from PHL to MCO I gave trying to cancel for so long and am getting the run around and hang ups and the messages won’t submit. I even wrote a letter to the company. The flight is on Frontier. Please reply. Thanking you in advance.
    Mary H Bowden

  17. Since I don’t know when I can travel back to USA due the coronavirus, how can I keep my ticket number 2011854321 while waiting to have a precise return date?

    1. Hi Ibrahima, most times a person has a year from the date of original travel to rebook a flight so you do not need to know your return date when you cancel your booking.

  18. you guys are doing a great job! sorry everyone is being so difficult and not heeding you’re advice, or reading the directions of how to get credit toward their flights! keep up the good work and thank you for doing everything you can for us!

    1. Kyle, thank you for the comment. Our staff appreciates it but we also understand the frustration out there. This is a tough situation for all of us and we will get through this together.

  19. I received an email from the airline we are flying, they have refunded my purchase to cheapair.com. It will take seven business day’s for this to go through. I have sent several emails to you and have yet to get any information from you. I understand it’s a trying time and would just like to know a little something.

  20. Booking number:2011727628. The air line has issued a refund but they are refunding CheapAir the money. How long before I can expect my refund from you?

    1. Hi Mike, we were able to verify that the airline processed a refund. We went ahead and refunded your card today. It may take a day or two to see it on your end. Thank you

  21. Hi, my flight is canceled. Booking 2001026444. I have not get answer for my mailing you. How can I change my ticket to another date? What dates are available for my destabations? Thanks for help.

  22. Booking number is: 2000923917
    I need a refund because my son is diabetic type 1, and his immune system is low. He has a high chance of getting ill so we had to cancel the cruise the airfare was for. Please refund my amount.

  23. Airline has made several changes I would like to get a full refund . What should I do. My travel saye is june 15 to Venice

    1. Hi Orlando, if you booked with us, email help@CheapAir.com with your 10-digit booking numbers (they currently start with 19xxxxxxxx or 20xxxxxxxx). One of our travel advisors will contact you back with your options. If you didn’t book with us please reach out directly to your booking source for assistance. Thank you

  24. Cancel this confirmation booking Num. 68070728. Please cancel this flight and sent my refund please. Thank you.

    1. Hi Sonia, That isn’t our booking number. Ours are 10-digits long, start with 19 or 20. To avoid booking with the wrong company make sure to type CheapAir.com directly in your browser. For this booking, you will have to reach out to the company you booked with for assistance. Thanks

  25. booking #66923754 flight 1207 departing 0n 05/20/2020 need to cancel and book for july 2 2020 same time

    1. Hi Hector, Sorry but that is not our booking number. You booked with a different company that is similar to our name but different. To avoid that happening in the future make sure to carefully type CheapAir.com in your browser. For this booking you will have to reach the other company, I think it has an “O” in their name. Good luck!

    1. Hi Hector, we can’t find that airline locator in our booking system. If you think you booked with us email help@CheapAir.com with your 10-digit booking number, ours start with 19xxxxxxxx or 20xxxxxxx. We will happy to assist. If you booked elsewhere please contact your booking source directly. Thanks

  26. I want to cancel my flight to Miami,Florida for July 2020 (Booking number 2000995358) and get a credit. Will I be able to get credited for the full amount that was paid? When will the credit expire? How do I use the credit? Thank you

    1. Hi Erika, Airlines have relaxed their change policies, and currently, you have until the end of 2021 to complete travel on your credit. Policies are fluid as the situation changes so please check with help@CheapAir.com for exact rules. Thanks

  27. I have been trying to cancel my tickets. ( have 5 under booking #66413151) I have not been able to reach anyone by phone or e mail. Please Help. Genevieve Mero

    1. Hi Genevieve, looking at the booking number you did not book with us. It looks like you booked with another travel company, they might have an O in their name where we are the original CheapAir.com. Please contact them or the airline for assistance. Hope they can help you. Kind regards!

    1. Hi Genevieve, Unfortunately, that is not our booking number, ours are 10-digits long and begin with 1 or 2. It looks like you accidentally booked with a similarly named competitor of ours and we cannot access their bookings. Please contact them directly for assistance. To book with us in the future please make sure to type CheapAir.com directly in the browser. Good luck.

  28. Yesterday the airline cancelled major portions of our flight to Israel, and CheapAir was right on top of the situation. I exchanged emails with Jake, and the price of our tickets was 100% refunded. I’m amazed at how quickly and efficiently everything was handled. CheapAir, you have earned a lifelong customer. Bravo! Keep up the excellent work!

    1. Thank you, Mrs. Hill! We’re happy we could help and look forward to helping you with your future travel plans.

    1. Hi Maryan, I see that one of our travel advisors tried to call you yesterday, but the phone number we have on file “rang busy”. We tried to call you again today, and same problem. We also sent you an email, if you can please check your email inbox. If you don’t see an email from us please check your junk and spam folders. The best place to contact us is at help@CheapAir.com. Thank you

  29. here is the information from both my original booking with you as well as the changes Emirates made which don’t work with my plans…I spoke to them and they said you would refund my money…I really do need it and it will be a hardship for my wife and I to wait until July

    PLEASE

    Hi,

    We are writing in regards to your recent booking with CheapAir.Com:

    Booking Number: 1949220477
    Trip: Maldives
    Passenger(s): Yan/Xiaohui +1
    Total Charge: $2849.34

    We are showing that the airline(s) you are flying with have
    made an adjustment to your itinerary. Unfortunately, this has
    created an issue to your original reservation.

    In the case that you would like to look into alternative options, please
    feel free to contact Emirates Airlines at 800-777-3999.

    If you have any questions or concerns, feel free to contact us via email or
    by phone at the number below. On behalf of the airline, we
    apologize for any inconvenience this has caused.

    CheapAir.Com Support
    (800) 243-2724
    (818) 436-3620 (from outside the USA)
    http://www.CheapAir.com

    Please note our call center hours are Mon – Fri 8am – midnight ET; Sat 9am – 9pm ET; Sun 10am – 9pm ET
    Email Support: 7 days a week until midnight

    —– Forwarded Message —–
    From: Emirates
    To: “blucibello@yahoo.com”
    Sent: Friday, April 10, 2020, 08:49:58 PM EDT
    Subject: Important changes to your Emirates flights

    Add Emirates to your safe senders list
    Emirates
    Important changes to your Emirates flights
    Emirates booking reference: CWSJNW
    Travel agency booking reference: RTX2WO
    Dear customer,

    Your itinerary has changed in light of current health concerns globally. Please contact your travel agent for further assistance with your booking.

    You can view your updated itinerary below :

    Old flight details:
    Flight number Origin Destination Flight departure date and time Flight arrival date and time Class
    EK0224 Newark Liberty International Airport (EWR) Dubai International Airport (DXB)
    Sunday 12 Jul
    11:50
    Monday 13 Jul
    08:20
    Economy
    EK0652 Dubai International Airport (DXB) Velana International Airport (MLE)
    Monday 13 Jul
    09:45
    Monday 13 Jul
    15:00
    Economy
    EK0223 Dubai International Airport (DXB) Newark Liberty International Airport (EWR)
    Tuesday 21 Jul
    03:00
    Tuesday 21 Jul
    09:00
    Economy

    New flight details:
    Flight number Origin Destination Flight Departure date and time Flight arrival date and time Class
    EK0210 Newark Liberty International Airport (EWR)

    Terminal B
    Dubai International Airport (DXB)

    Terminal 3
    Sunday 12 Jul 23:55 Monday 13 Jul 23:35 Economy
    EK0656 Dubai International Airport (DXB)

    Terminal 3
    Velana International Airport (MLE) Tuesday 14 Jul 02:30 Tuesday 14 Jul 07:40 Economy
    EK0209 Dubai International Airport (DXB)

    Terminal 3
    Newark Liberty International Airport (EWR)

    Terminal B
    Tuesday 21 Jul 10:50 Tuesday 21 Jul 21:20 Economy

    You can also view these changes by visiting Manage your booking. If you paid for seat selection, please review your seat change in Manage your booking.
    We’re sorry for any inconvenience this may have caused.
    Kind regards,
    The Emirates team
    Last Updated: 11 Apr 2020, 04:49

    Emirates is a Premier Partner of Expo 2020.
    We can’t respond from this account so please don’t reply to this email.
    If you have a question, you can read through our FAQs or get in touch with us.

    This email has been sent to you by Emirates, a corporation established by Emiri Decree no. 2 of 1985 in Dubai UAE. Corporate headquarters: Emirates Group Headquarters, Airport Road, PO Box 686, Dubai, UAE.
    2020 Emirates. All rights reserved.

  30. I SUPPOSE TO FLIGHT FRONTIER ON APRIL 4TH TO MEXICO, BOOKING # 65321650, MY FLIGHT WAS CANCELLED DUE TO THE CORONAVIRUS PANDEMIA, AND THERE IS NO PLACE WHERE I CAN APPLY OR GET MY REFUND, CHEAP AIR IS NOT HELPING AT ALL, DOES ANYBODY CAN ADVICE ME WHAT TO DO???. THANKS

    1. Hi Ma Guadalupe, That booking number does not belong to our company. Our booking numbers are 10-digits long and begin with a 1 or 2. I’m sorry for your experience but please look closely at your confirmation, as we often get confused with a company that has an “O” in their name. If you still think you booked with us, you can email us at help@CheapAir.com. Our travel advisors are doing everything to refund or reaccommodate passengers affected by Covid-19. Thank you

  31. My family was scheduled to fly in July, but due to the Corona virus many events have been cancelled. How do I proceed with a refund or credit to travel next summer

    Thank you
    Amy

    1. Hi Amy, if you booked with us please email help@CheapAir.com with your 10-digit booking number and one of our travel advisors will go over your options. If you didn’t book with us reach out to the airline or your booking source. Most airlines have very flexible travel policies through September. Thank you

  32. My husband purchased ticket march 09. can we get refund or use at later date.?
    Trip was cancelled ….flight 1035 options ???

    1. Hi Steve, Airlines are being very flexible with changes and refunds can be requested on qualifying bookings. Please, email us at help@CheapAir.com with your 10-digit booking number and one of our travel advisors will go over your options. Thanks

  33. I have been leaving emails regarding a trip I booked back in February and was not able to take because of covid. I have not received a response back in over a week and I’m feeling very frustrated. I have left 3 separate emails and nothing!

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