My credit card has been charged twice for the same transaction. What do I need to do to get that corrected?

Whoops! That’s not cool. We’re sorry that happened. Please contact Customer Support ASAP either by calling 800-243-2724 or by sending an email to We may require that you email us a copy of your bank statement for verification, but once we confirm the error we’ll process a credit on your behalf.




+ (1-818-436-3320)

(from outside USA)

Phone Support Hours
Monday - Friday 8 a.m. - 12 a.m. (EST)
Saturday 9 a.m. - 9 p.m. (EST)
Sunday 10 a.m. - 9 p.m. (EST)

Email Support Hours
Everyday 6 a.m. - Midnight (EST)